UK STANDARD DELIVERY
UK Standard Delivery (Royal Mail) is £2.50 on all lightweight orders (pens…), £ 3.50 on medium weight (cushions…), £4.50 on average (medium sized wooden toys, puzzles…) and 5.90 on all heavy weight items (big wooden toys, etc.). Please be aware standard delivery will take up to 5-7 days. If there is no one in to receive your delivery, the delivery driver will leave a card which will tell you how to rearrange delivery or to pick up your order.
HOW TO CANCEL AN ORDER?
You can cancel an order by emailing to our e-mail address firstname.lastname@example.org or calling us on +44 (0) 2087 632 352 .
OUR RETURNS POLICY
You should contact us first by email or phone to arrange the return of an unwanted item. You must notify us, then return the item at your own expense by recorded delivery within 10 days from your notice. We will only accept returned goods if they are sent by either using Royal Mail Signed for Recorded, Special Delivery or a courier service. Because the proof of delivery. We cannot accept items for a refund or exchange if they have been damaged after delivery. You have the right to cancel your order within 14 working days starting from the day after the goods have been received, under the Distance Selling Regulations Act 2000. We will refund the full amount paid by our customer. If your item being lost or damaged during transit, we will exchange it free of charge. Full exchange (new item for replacement) will be made by Artnomore for items lost or damaged during transport. Please keep all packaging and the damaged item as delivered and notify us within 24 hours of receiving your item via email or phone. Please sign, “NOT CHECKED” with the couriers if you have any doubts about damage upon delivery.
When you register for certain services, we will ask you to provide personal information. We are committed to protecting your privacy. We use your information to inform you of other products or services offered by us, and to send you relevant survey invitations related to our activity. We will give you the chance to refuse any marketing email from us. The personal information which we hold will be held securely in accordance with our internal security policy and the law. Informations we will collect about you are your name, address, phone number, email address. We do not give, sell, rent, nor lease any list of customer details to third parties.
We do not collect or store our customers card details. Most people think that if they have a SSL certificate (i.e. there’s a lock in the browser) then they are PCI Compliant (learn more: https://www.pcisecuritystandards.org/). Not true. Did you know that if you have FTP access to your website, then you are automatically disqualified from being PCI Compliant (SAQ C). Also, if your database server is on the same machine as your web server (most are), you also can’t pass the PCI test. Therefore, we are using PayPal where you can make a payment as a guest, so there is not necessary to create a PayPal account and you can pay using your credit card via secure server.
© 2012 Artnomore